👉  In France, we offer two return options:. You have 30 days to request a return. Return shipping is free in France (for exchanges, only the first exchange is free). Items must be returned in their original condition, with all tags and packaging int

&#x1F449;&#xA0; In France, we offer two return options:<ul data-end="104" data-start="73"><li data-end="89" data-start="73" style="font-size: 18px;">Exchange</li><li data-end="104" data-start="90" style="font-size: 18px;">Refund</li></ul>You have 30 days to request a return. Return shipping is free in France (for exchanges, only the first exchange is free).Items must be returned in their original condition, with all tags and packaging intact.Feel free to&#xA0;<a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact our team</a>&#xA0;to request an exchange or a refund.Refunds will be processed to the original payment method within 7-10 days after receiving the returned item. &#x1F449;&#xA0;In the US, we offer 3 return options :&#xA0;<ul><li data-end="511" data-is-last-node data-start="399" style="font-size: 18px;">Exchange</li><li data-end="511" data-is-last-node data-start="399" style="font-size: 18px;">Refund</li><li data-end="511" data-is-last-node data-start="399" style="font-size: 18px;">Credit note</li></ul>You can make your return on the <a href="https://flytex-usa.loopreturns.com/" rel="noopener noreferrer" target="_blank">return portal here</a>.

What return options do you offer?

DeadlineYou have 30 days from the date of receipt to request a return or exchange. Returns are free in France (for exchanges: only the first exchange is free). Once your return is approved, you will receive a Mondial Relay return label by email, alon

Deadline You have 30 days from the date of receipt to request a return or exchange.<h3 data-end="159" data-start="135" id="return-conditions"> Return conditions</h3><ul data-end="600" data-start="161"><li data-end="370" data-start="161" style="font-size: 18px;">Product condition: The item must be in perfect condition, with no signs of wear or use, and in its original packaging. This ensures that it can be restocked and made available for future customers.</li><li data-end="600" data-start="371" style="font-size: 18px;">Size try-on: We understand that choosing the right size is important. You are encouraged to try on the product upon receipt. However, prolonged use beyond an initial try-on may make the return ineligible for a refund.</li></ul>Returns are free in France (for exchanges: only the first exchange is free).Once your return is approved, you will receive a Mondial Relay return label by email, along with a return form to include in the package. It is crucial to use this label to ensure proper tracking. Using a different shipping method may result in the loss of your return package.<h3 data-end="1108" data-start="1069" id="refund--exchange-processing-time"> Refund &amp; Exchange Processing Time</h3>Returns and exchanges typically take 7-10 days, including a 3-4 days processing time before issuing a refund or exchange.

What are the return deadlines and conditions?

👉  In France, returns and exchanges are free. Our returns are handled by Mondial Relay. For exchanges, only the first exchange is free. Additional exchange requests will incur shipping fees.👉 In the US, we offer you the option to unlock free return

&#x1F449;&#xA0; In France, returns and exchanges are free. Our returns are handled by Mondial Relay.For exchanges, only the first exchange is free. Additional exchange requests will incur shipping fees. &#x1F449; In the US, we offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase.<ul><li style="font-size: 18px;">If you choose this fee during checkout, there is no additional charge for shipping your items back to us for a return.</li><li style="font-size: 18px;">If you do not select this option, you may be subject to a processing fee later when you initiate a return.</li></ul>Follow this&#xA0;<a href="https://flytex-usa.loopreturns.com/" rel="noopener noreferrer" target="_blank">link</a> to create a return.

Are returns free?

Absolutely! Just make sure to follow the return conditions:. Please see here how to arrange a return or exchange.

Absolutely! Just make sure to follow the return conditions: <ul data-end="585" data-start="102"><li data-end="326" data-start="102" style="font-size: 18px;">Product condition: The item must be in perfect condition, with no signs of wear or use, and in its original packaging. This is essential for the product to be restocked and made available to future customers. </li><li data-end="585" data-start="327" style="font-size: 18px;">Trying on for size: We understand that choosing the right size is crucial. We encourage you to try the item as soon as you receive it to ensure it fits. However, prolonged use beyond the initial try-on may make the return ineligible for a refund.</li></ul> Please see <a href="https://flytex.gorgias.help/en-US/how-do-i-make-a-return-or-exchange-1106998" rel="noopener noreferrer" target="_blank">here</a> how to arrange a return or exchange.

Can I return a discounted item?

Used items cannot be returned. If you wish to return an item, please keep its original packaging intact.

Used items cannot be returned.If you wish to return an item, please keep its original packaging intact.

Can I return a used item?

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