What are the return deadlines and conditions?Updated 2 months ago

Deadline

You have 30 days from the date of receipt to request a return or exchange.

Return conditions

• Product condition: The item must be in perfect condition, with no signs of wear or use, and in its original packaging. This ensures that it can be restocked and made available for future customers.
• Size try-on: We understand that choosing the right size is important. You are encouraged to try on the product upon receipt. However, prolonged use beyond an initial try-on may make the return ineligible for a refund.

Returns are free in France (for exchanges: only the first exchange is free).

Once your return is approved, you will receive a Mondial Relay return label by email, along with a return form to include in the package. It is crucial to use this label to ensure proper tracking. Using a different shipping method may result in the loss of your return package.

Refund & Exchange Processing Time

Returns and exchanges typically take 7-10 days, including a 3-4 days processing time before issuing a refund or exchange.