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My Return Request

How do I make a return or exchange ?

👉 In France, if your purchase doesn’t suit you, you can contact our team to arrange a return within 30 days of receiving your order.👉 In the US, please click here to create a return within 30 days after receiving your order. Before returning your i

I can't download my return label and return form

👉 In France, once your return is approved, you will receive a Mondial Relay return label by email, along with a return form to include in your package. If you haven't received these documents:. It is essential to only use the provided Mondial Relay

How can I change my return option (exchange, refund)?

To change your return option, please contact us before shipping your return package.

Where should I drop off my package?

The return address is provided on the return label you should have received by email after your return was validated. If you haven't received the return documents:. 👉 Check your spam folder👉 Contact us, and we will resend the documents. It's import