We are truly sorry to hear that 😔Write to us with your order number and photos of the received items. We will offer a solution as quickly as possible.

We are truly sorry to hear that &#x1F614; <a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Write to us</a> with your order number and photos of the received items. We will offer a solution as quickly as possible.

I received a defective product, what should I do?

We are truly sorry 😕. If you received an incorrect item, please write to us with:. We will then guide you on the next steps to receive the correct item.

We are truly sorry &#x1F615;If you received an incorrect item, please&#xA0;<a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">write to us</a>&#xA0;with:<ul><li data-end="109" data-start="50" style="font-size: 18px;">A photo of the received item</li><li data-end="109" data-start="50" style="font-size: 18px;">A photo of the label visible on the packaging</li></ul>We will then guide you on the next steps to receive the correct item.

I received the wrong product, what should I do?

Here are the steps to follow in case of missing products:. If you notice upon delivery that your package has been opened and one or more items are missing, refuse the delivery. If refusing the delivery is not possible and you notice unusual signs (ex

Here are the steps to follow in case of missing products:<ol data-end="592" data-start="145"><li data-end="266" data-start="145" style="font-size: 18px;">If you notice upon delivery that your package has been opened and one or more items are missing, refuse the delivery.</li><li data-end="455" data-start="268" style="font-size: 18px;">If refusing the delivery is not possible and you notice unusual signs (extra tape, torn or opened package...), &#x1F449; <a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Send us</a> photos of the package and specify the missing product(s).</li><li data-end="592" data-start="457" style="font-size: 18px;">If your package was intact but you still notice missing products, &#x1F449; <a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us</a> and specify the name of the missing product(s).</li></ol>We will get back to you to find a solution.

Some items are missing from my order, what should I do?

If you receive a damaged package, follow these steps:. Refuse the package (if possible):. If you cannot refuse the package:. We will quickly assess your situation and offer an appropriate solution.

If you receive a damaged package, follow these steps:<ol data-end="477" data-start="101"><li data-end="252" data-start="101" style="font-size: 18px;">Refuse the package (if possible):<ul data-end="252" data-start="145" style="font-size: initial; list-style-type: disc;"><li data-end="192" data-start="145" style="font-size: 18px; text-align: justify;">Refuse the package at the time of delivery.</li><li data-end="252" data-start="195" style="font-size: 18px; text-align: justify;"><a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Contact us</a> immediately to inform us of the situation. </li></ul></li><li data-end="477" data-start="254" style="font-size: 18px;">If you cannot refuse the package:<ul data-end="477" data-start="298" style="font-size: initial; list-style-type: disc;"><li data-end="402" data-start="298" style="font-size: 18px; text-align: justify;">Take Photos: carefully document the condition of the package and the products with clear photos.</li><li data-end="477" data-start="405" style="font-size: 18px; text-align: justify;"><a href="https://flytex.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Send us</a> the photos along with a detailed description of the damages.</li></ul></li></ol>We will quickly assess your situation and offer an appropriate solution.

My package is damaged, what should I do?

Flytex

Issue with the received order

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