My package is damaged, what should I do?Updated 2 months ago

If you receive a damaged package, follow these steps:

1. Refuse the package (if possible):

   • Refuse the package at the time of delivery.
   • Contact us immediately to inform us of the situation.
     
     

2. If you cannot refuse the package:

   • Take Photos: carefully document the condition of the package and the products with clear photos.
   • Send us the photos along with a detailed description of the damages.

We will quickly assess your situation and offer an appropriate solution.