Why my order has not been shipped yet?Updated a month ago

Here’s everything you need to know about order shipping times:

• All orders are shipped within 1 business day.
• On weekends, orders are collected by La Poste on Saturday until noon.
• For Express orders, all orders are sent at 3 PM on the same day, so if you order before noon, delivery will be within 24 to 48 hours; if you order after noon, delivery will be within 72 hours.
• No orders are shipped on Sundays or public holidays.
• You may have placed a pre-order. In that case, your order will be shipped once the item is in stock. You can refer to the delivery date indicated at the time of your purchase.

Please don’t hesitate to contact us if your order hasn’t been shipped within these timeframes.