Why my order has not been shipped yet?Updated 2 months ago
Here’s everything you need to know about order shipping times:
- All orders are shipped within 1 business day.
- On weekends, orders are collected by La Poste on Saturday until noon.
- For Express orders, all orders are sent at 3 PM on the same day, so if you order before noon, delivery will be within 24 to 48 hours; if you order after noon, delivery will be within 72 hours.
- No orders are shipped on Sundays or public holidays.
Please don’t hesitate to contact us if your order hasn’t been shipped within these timeframes.